How can I track my package?
You can track your package by visiting our "Track Your Package" page at https://evasusedbooks.co/pages/track-your-package. Please note that you will need your tracking number which can be found in your shipping confirmation email.
What shipping methods do you use for your packages, and how much do they cost?
- ePost Shipping is FREE on orders over 75nis. ePost allows you to choose a location to pick up your package.
- For orders under 75nis, ePost is 20nis.
- Home delivery is 20nis.
- Israel Post Office is 15nis.
Do you ship internationally?
No, we currently do not offer international shipping, we ship only within Israel.
What is your return policy?
If you receive a damaged or incorrect item, please Contact Us and we will correct the situation without the need for you to return anything. Returns and refunds, where appropriate, are honored if we're contacted within 30 days of the date the order was placed. Returns that are not the result of our error may be subject to a restocking fee of 10nis per item sent by Standard Shipping.
How long does it take to process an order?
We strive to process orders within 5 days from the date of purchase.
How can I contact customer support?
You can contact our customer support via email anytime at email@example.com.
Do you offer gift cards or gift wrapping services?
Yes, we offer gift cards which can be found at https://evasusedbooks.co/products/evas-used-books-gift-card. However, we do not offer gift wrapping services.
What payment methods do you accept?
We accept major credit cards and PayPal as forms of payment.
Do you have a loyalty or rewards program?
Yes, we have a rewards program. You can click on the Rewards button on any page, located on the bottom right, to learn more.
Can I request a specific book that is not listed on your website?
Yes, you can email us at firstname.lastname@example.org with your request, and we will try to find it for you.
What types of books do you sell?
We sell only used books in various genres such as mystery, science, history, romance, and more.
Do you offer a trade-in program or buy books privately?
No, we do not have a trade-in program and generally, we don't buy books privately. However, we do appreciate book donations.
We hope this list of FAQs helps answer any questions you may have about our online bookstore. If you have any further inquiries, please feel free to contact us.
Thank you for choosing Eva's Used Books!