Hugh BeyerKaren HolzblattThis book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while...

Jonas Jonasson It all starts on the one-hundredth birthday of Allan Karlsson. Sitting quietly in his room in an old people’s home, he is waiting for the party he-never-wanted-anyway to...

Thomas MooreThis companion volume to Care of the Soul offers more of Thomas Moore's inspiring wisdom and empathy as it expands on his ideas about life, love, and the mysteries...

Dietrich DornerWhy do we make mistakes? Are there certain errors common to failure, whether in a complex enterprise or daily life? In this truly indispensable book, Dietrich Dörner identifies what...

Dr Elizabeth Loftus and Katherine KetchamThe Myth of Repressed Memory: False Memories and Allegations of Sexual AbuseAccording to many clinical psychologists, when the mind is forced to endure a horrifying...

Stanley L BrodskyThis work, designed for mental health professionals, offers guidance on effective modes of giving testimony, understanding the courtroom milieu, and evaluating the effectiveness of testimony before and after...

Patricia CornwellA farmhouse destroyed by fireA body amongst the ruinsDr Kay Scarpetta, Chief Medical Examiner and consulting pathologist for the federal law enforcement agency ATF, is called out to a...

David A CooperThe fascinating record of David Cooper's own spiritual life, and how the union between himself and his wife has been strengthened by spiritual practice. It is also one...

StevenCaseyA disturbing share of technological disasters are caused by incompatibilities between the way things are designed and the way people actually perceive, think, and act. Structurally sound aircraft plummet to...

Douglas R HofstadterDouglas Hofstadter's book is concerned directly with the nature of “maps” or links between formal systems. However, according to Hofstadter, the formal system that underlies all mental activity...

Ron HoffThis may be the best piece of advice in this book:When something strikes you as funny, don't let it get away. Hold on to it for dear life. It...

Loukia D LoukopoulosR Key DismukesImmanuel BarshiDespite growing concern with the effects of concurrent task demands on human performance, and research demonstrating that these demands are associated with vulnerability to error,...