{"product_id":"difficult-conversations-how-to-discuss-what-matters-most","title":"Difficult Conversations: How to Discuss What Matters Most","description":"\u003cp\u003eDouglas Stone, Bruce Patton, Sheila Heen\u003c\/p\u003e\n\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eWhether you're dealing with an under performing employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying \"no,\" or \"I'm sorry,\" or \"I love you,\" we attempt or avoid difficult conversation every day. Based on fifteen years of research at the Harvard Negotiation Project, \u003c\/span\u003e\u003ci\u003eDifficult Conversations\u003c\/i\u003e\u003cspan\u003e walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success.\u003c\/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan\u003eYou will learn:\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e-- how to start the conversation without defensiveness\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e-- why what is not said is as important as what is\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e-- ways of keeping and regaining your balance in the face of attacks and accusations\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e-- how to decipher the underlying structure of every difficult conversation\u003c\/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan\u003eFilled with examples from everyday life, \u003c\/span\u003e\u003ci\u003eDifficult Conversations\u003c\/i\u003e\u003cspan\u003e will help you on your job, at home, or out of the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cmeta charset=\"utf-8\"\u003eNovember 3, 2011 by Penguin Books\u003c\/span\u003e\u003c\/p\u003e","brand":"vendor-unknown","offers":[{"title":"Very Good \/ Paperback \/ Douglas Stone","offer_id":51090132468010,"sku":"9780670921348","price":36.0,"currency_code":"ILS","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0734\/4039\/5562\/files\/14878478.jpg?v=1769592157","url":"https:\/\/evasusedbooks.co\/products\/difficult-conversations-how-to-discuss-what-matters-most","provider":"Eva's Used Books","version":"1.0","type":"link"}